Frequently Asked Questions

Here are the rules:

• You only need to refer friends and family or anyone you know
• They must make an appointment and keep it during the giveaway time frame
• They must include your first and last name on their intake form
• You must make and keep at least 1 appointment during the give away for your name to be selected
• You must have a vaild email to receive Gift Certificate

I will announce the winner on my Facebook and Instagram pages. 

Facebook:  Courtney Bauer Massage Therapist 

Instagram: @LakeWalesMassage77

Cancellation/No show

1. 24-Hour Notice Required: A minimum of 24 hours’ notice is required for any cancellations or rescheduling. If you cancel within 24 hours of your appointment, I may not be able to fill that time slot, and you will be charged 100% of the cost of the appointment.
2. Illness: If you are feeling unwell (e.g., fever, hospitalization), please contact me before your appointment. You must be symptom-free for at least 24 hours before rescheduling a new appointment.
3. Frequent Cancellations: If you cancel 3 appointments within a 3-month period, you will be required to make same-day appointments going forward. If you cancel a same-day appointment, you will be charged.
4. Card on File: A valid credit or debit card must be on file to secure and maintain your appointment. If the card cannot be charged due to cancellation, you will be responsible for paying the canceled appointment's full cost before booking future appointments.
5. Cancellations for Next-Day Appointments: If you cancel an appointment for the following day, you must contact me by phone or text within 2 hours of booking to avoid the cancellation fee.
6. Appointment Confirmation: To cancel an appointment, you must call, text, or email me. If I do not receive confirmation of your cancellation, the appointment will remain in place.

Late Arrival Policy:

1. Arrival Time: If you will be more than 10 minutes late, please contact me as soon as possible to let me know your expected arrival time.
2. Appointment Duration: If you arrive late, your appointment will not be extended. For example, if your appointment is scheduled for 11:00 AM and you arrive at 11:05 AM, the appointment will still end at the original designated time, and you will be responsible for the full cost of the appointment.
3. No Contact: I will attempt to contact you by phone or text if you are more than 5 minutes late to confirm your arrival. If I cannot reach you after 15 minutes, your appointment will be canceled automatically, and you will still be charged the full amount for the appointment.
4. Intake Forms: All intake forms must be completed before your appointment begins. If any paperwork is incomplete, you will be asked to fill it out before the session starts, and the appointment time will not be extended to accommodate this.

Scope of practice

 As a licensed massage therapist, my practice is focused on relieving sore, tense, and stiff muscles through massage therapy. I am not licensed to diagnose medical conditions or prescribe medications. For any medical concerns, including prescriptions or diagnoses, I will always refer you to your healthcare provider or doctor.

Please note:

• I do not perform chiropractic adjustments. While it is possible that your bones may realign naturally as your muscles relax during a session, I do not intentionally manipulate or adjust bones. For chiropractic adjustments, please consult a licensed chiropractor.

Consent to treatment

You will be required to sign a consent form for the treatments before your first massage. If you are scheduling for someone else, please make sure you tell them you made an appointment. If I arrive at your residence and they do not consent to the treatment, no refund will be issued.

Medical Conditions and Pregnancy

If you have any medical conditions or are pregnant, please let me know ahead of time. If any complications occur during pregnancy and must be cleared by a doctor when resolved, it is better to be safe and ensure your body can handle massage beforehand. I will require notes of clearance from your doctor for specific medical conditions. If you want hot stones or foot scrub, add on, and have any medical condition such as high blood pressure or diabetes, a doctor's note is required. Please note that if you are having problems controlling your diabetes or blood pressure, do not come in for your massage. Please see your doctor and bring in a note stating you can resume massages. 

Boundaries

I will always respect your boundaries; if anything, such as a particular area, you want me to stay away from massaging, please let me know. I also expect all clients to be respectful of me during the massage. I have a zero-tolerance policy for anything sexual during the massage. If it seems like you are sexualizing the massage, I will end the session and charge you 100% of the massage session, and you will be unable to request any new appointments. I will never uncover any area that is not being massaged and require that all coverings stay in place. 

As a token of appreciation for your support, I’m excited to introduce a referral program. For every new client you refer who books and completes a session, you will receive $5 off your next session.

• The $5 discount is redeemable until the end of the month following the referral’s session. For example, if the person you referred comes in anytime during a month, you can redeem your $5 discount until the last day of the following month.
• There is no limit to the number of referrals you can make or discounts you can redeem.
• The discount applies only to your services and cannot be credited to your bank account.
• Please note that this offer does not apply to clients using gift certificates.

I always recommend to undress to your level of comfort. If you are uncomfortable undressing at all please let me know and we can adjust the massage to fit what you are comfortable with, in this case, I will usually recommend doing reflexology instead.  If you want only certain areas massaged I recommend keeping clothes on the areas that will not be touched, for example, if you only want an upper body massage I recommend keeping your pants on.

If you like a certain pressure such as firmer or lighter, please speak up and let me know. I will always ask about how the pressure feels for you, but it is up to you to let me know if it is too much or not enough, I will accommodate to the best of my abilities. It is ok for you to need different pressure in different areas, such as your back may need more or less pressure than your leg. Using more pressure than what you are able to handle can result in injury to the area communication is very important.

As with any treatment, there can be side effects, and massage is no different. Everyone reacts to massage very differently and you should be aware of some of the effects that may happen after your massage. If you are feeling dizziness afterward that is completely normal and I advise you to slowly sit up and stay seated until you feel better and can stand without falling. soreness of muscles is very normal especially if you receive a firmer pressure massage such as sports or deep tissue. With those types of massage, they break up stiff muscles and release things like lactic acid back into the body to be flushed out of your system. if you experience any soreness we can discuss how to change the massage next time also having an icepack to use is a great idea to help relieve the inflammation that can occur during the massage. Also experiencing wooziness may occur especially if you are dehydrated and not drinking enough water before and after your massage. Please note if you have any prolonged side effects for more than a day or two please consult your doctor to make sure there is nothing else going on with your body that you may not have known about beforehand.

After your massage treatment, your body and mind are in a relaxed state. To ensure you receive maximum benefits from your treatment, it is recommended that you read the following advice:

• Drink plenty of water after your treatment. This helps with dehydration, and lost fluids, reduces fatigue, and may help with any dizziness felt afterwards
• Avoid drinking alcohol or caffeine-containing beverages for 12 hours, as they have dehydrating properties.
• Avoid strenuous activity for the next 12 hours, your muscles and joints may be more flexible than you are used to and it can increase the chance of injuries.
• If you are experiencing soreness please use either ice or heat on the area, sometimes a shower or bath can help.
• When sitting in front of a computer for longer than 20 minutes, stand up to stretch and gently warm up your joints. 
• Massage treatments work best when performed regularly. Make sure to book your next session promptly.

If you have any medical conditions please consult your doctor to get cleared for massage first. When you make the appointment please be advised I am not certified for certain massage modalities. When scheduling it is important to let me know beforehand, some massages require therapists to be certified to do, such oncology massage and I am not certified at this moment to perform. 

Cream:

  Water infused with Organic Chamomile Botanicals (Chamaemelum Nobile), Organic Sunflower Oil, Emulsifying Wax NF (vegetable derived), Cetyl Alcohol (non-drying emollient), Organic Decyl Cocoate (Ecocert), Organic Shea Butter, Organic Jojoba Oil, Organic Sesame Oil, Organic Safflower Oil, Glycerin, Dimethicone, Carbomer, Phenoxethol, Iodopropynyl Butylcarbamate, Aminomethyl Propanol (for gentle pH balance) 

CBD Lotion:

 Deionized Water, Ethylhexyl Palmitate, Fractionated Coconut Oil (Caprylic/Capric Triglyceride), Olive Oil (Olea Europaea), Sunflower Seed Oil (Helianthus Annuus), Emulsifying Wax, Organic Hemp Seed Oil (Cannabis sative Seed Oil), Glycerin, Cetearyl Alcohol, Arnica montana Flower Extract, Organic Jojoba Seed Oil (Simmondsia Chinensis), Theobroma Cacao (Cocoa) Seed Butter, Squalane, Vitamin A (Retinyl Palmitate), Vitamin E (Tocopherol Acetate), Certified Organic Pure Cannabidiol CBD Extract

Scrub from Farmhouse Fresh

Citrus Grass:

 Sodium Chloride, Water/Eau, Cocamidopropyl Betaine, Parfum*, Polysorbate 20, Glycine Soja (Soybean) Oil, Sea (Dead) Salt, Oryza Sativa (Rice) Bran Oil, Medicago Sativa (Alfalfa) Seed Powder, Medicago Sativa (Alfalfa) Leave Extract, Tocopheryl Acetate, Phenoxyethanol, Caprylyl Glycol. *All FarmHouse Fresh ® fragrances are phthalate-free 

Sweet Cream scrub

 Sodium Chloride, Water, Cocamidopropyl Betaine, Natural Fragrance*, Polysorbate 20, Glycine Soja (Soybean) Oil Sea (Dead) Salt, Oryza Sativa (Rice) Bran Oil, Melissa Officinalis (Lemon Balm) Leaf Extract, Tocopheryl Acetate, Phenoxyethanol, Caprylyl Glycol *All FarmHouse Fresh fragrances are phthalate-free.